PayPal Community

Hi @travismoji,   How and when your money is refunded depends on how you paid for the transaction. Refunds to cards usually take 5 business days but may take up to 30 days depending on the card company involved.   Hope this helps! Naya ... View more

Hi @Purtonk,   If your refund status is pending, it means the transaction was refunded before it cleared your bank, or the seller issued the refund using money from their bank which has not cleared yet. The clearing process usually takes 5 to 10 working days but may take longer depending on the bank.   Hope this helps! Naya ... View more

Hi @JeremyO,   Bank-funded refunds are not instant. The clearing process usually takes 10 working days to complete. That's why the transaction is still showing as pending on your PayPal account.   As you've initiated the refund on the 23rd of March, the money should clear by the 6th of April. Please bear in mind that this date is only an indication as clearing time frames may vary depending on your bank.   Hope this helps! Naya   ... View more

Hi @Adam11111,   Yes. It looks like a scam. The buyer needs to make the payment first. Once you see the payment in the Activity page of your PayPal account, you can go ahead and ship the item.   Check this article to find out how to spot a fraudulent email and what to do if you've received one.   Hope this helps! Naya ... View more

Hi @Edermer,   If you are a U.S. PayPal account holder sending money in dollars to a friend or family member in the U.S, you won't be charged a fee if your transaction is funded by your PayPal Cash or PayPal Cash Plus balance or your bank account.    For all other scenarios, please check the Fees page located at the bottom of any PayPal page.   Hope this helps! Naya ... View more

Hi @KilltedHaggis,   I can confirm that the emails you've received are fraudulent. PayPal will never ask you to request an additional amount from the buyer or make a transfer to the buyer's bank account.   Check this article to see how you can recognise a fraudulent email and what to do next.   Hope this helps! Naya ... View more