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travismoji
New Community Member

Hi everybody 
I need help. I have a payment today but it has been refunded by the seller. I paid with a visa card, but the money I have yet to is not received. I checked my card but I haven't seen the money on my visa card yet. I do not know why. Can you guys answer my question?
Thank you very much 
Wishing everyone a good day.

 

 

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1 REPLY 1

Naya_B
PayPal Employee
PayPal Employee

Hi @travismoji,

 

How and when your money is refunded depends on how you paid for the transaction. Refunds to cards usually take 5 business days but may take up to 30 days depending on the card company involved.

 

Hope this helps!

Naya

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