Yeah. I’m sorry I don’t agree with PayPal’s rulings all the time, but this one was definitely on you. What do you mean how did he claim no item when it wasn’t shipped yet. The item quite literally wasn’t shipped….therefore he had no item. Not sure what part of that is confusing you? That’s literally what not receiving an item means. It doesn’t matter if you intended to ship soon, up until that point he did not have an actual item. Not defending the customer at all, but he pretty much told you he no longer wanted his item by opening the case and asking for his money back. I’m not sure why you still insisted on sending his item despite you knowing this information????? I would never send an item to someone who asked for a refund, or opened a case requesting a refund and also didn’t respond when you informed him you were shipping it that day and to close the case.. I mean he very explicitly showed that he was no longer interested in what you were selling. Take it as an expensive learning experience. You jumped the gun on sending it out and due to the vacation you unfortunately lost because you only showed a label, and not actual tracking with movement. The customer was way in the wrong for not reading your policies, but this could’ve been prevented if you just let the case play out. He’d just get refunded and you’d still have your item.
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