I'm wondering what's up with Paypal. I've never had an issue with Paypal not helping me to either receive items I paid for or getting me a refund for not receiving it. Recently, I bought hand sanitizer (yes, I'm an idiot) for my family because my daughter and granddaughter have a disease that's extremely susceptible to viruses. My daughter got the flu at the age of four and was hospitalized. It turned into encephalitis and she almost died. After two months she was released into a rehabilitation center where she stayed another two months while they re-taught her how to feed herself and learn to balance herself so she could walk again. It gave her permanent brain damage. The point is.. COVID-19 will kill her and my granddaughter. I bought hand sanitizer online ($40) and have never received it. I reported it to Paypal and they said to first, try to resolve it with the seller. I tried to resolve it with the seller but received no response. The email they gave me was a mailer-damen and the phone number said I could not connect. I filed a claim and Pay pal denied me. I quoted the Paypal buyer protection promise below. Dispute resolution If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way. Protection you can count on. If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. If you are charged for a transaction that you didn't make, let us know within 60 days, and we've got you covered. They denied me again. How can I get Paypal to honor what they tell us? Shaunda..
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