I am having the same experience. My order never came nor could I find any info about my order status except for the one email of my order confirmation. So I kept sending emails and finally a message on Facebook messenger. I did not get a response at all from the vendor for 1 1/2 months. The day after I did the fb message I got an email saying my order is on it’s way and the tracking info and I had to sign for it. Sent me some cheap pet item and now no response again, absolutely nothing! I have put in a dispute with PayPal and now just waiting. The company I bought it from Fasionbees is the contact for customer service on ALL the different websites selling the litter box. Different company names but same service email
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