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since ‎Mar-03-2020
Country: United States
Type: Personal
kcharles10
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Re: Why can't I use my bank account if I have no l...

by Moderator PayPal_Meghan in Transactions
‎Nov-28-2023 10:05 AM
‎Nov-28-2023 10:05 AM
Hello @kcharles10 and @kernowlass,  Thanks for posting in the Community!  If I understand correctly, it sounds like you're trying to send a Friends & Family payment using your bank account or withdraw. Is that correct? If so, I'm sorry you're being required to use your card, which does charge a fee in these situations. I recommend double-checking that your bank account has been confirmed and that your PayPal account is verified. If so, when you log in, please ensure that you're using one consistent device with your location services turned on. You might be encountering our Security System, which reviews all transactions for risk. If it finds higher-than-average risk, it can limit the available payment methods. For a few more troubleshooting steps, please visit this Help Center article.  I hope you're able to use your bank account soon! If you still aren't able to, you can contact Customer Support here.  - Meghan ... View more
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