I ordered a Swiss Army knife from Grace Grant, Inc. on February 1, 2020. On February 15th I received an email from Pay Pal about the shipment of this item. What caught my eye and disturbed me was that there was no tracking number on the shipment nor a complete address for Grace Grant Inc. just their email which was bogus email address. That's when I notified Pay Pal. They formulated a dispute case (PP-D-55949961) against Grace Grant, Inc. and said that they were going to investigate the case then get back in touch with me. I received an email from Pay Pay on February 19th, 2020 indicating the case was dropped because Grace Grant sent me the item. What I received from Grace Grant was and envelop with a small 4x5 card with small stick on stars. The envelope’s tracking number (9400110200828164662475) corresponds with the tracking number they sent to Pay Pay telling them the merchandise was sent. Their return address was <removed>. I checked their address online . It referred me to a large warehouse facility. The mailing address had a zip code of 90021 not 77336. I called Pay Pal that the merchandise I ordered was in the form of a 4x5 piece of cardboard with stick on stars. They asked me if I went to their Resolution Center to file a complaint. I went to the resolution center but my case and transaction number were not listed so I was unable to write a dispute. I did however wrote a dispute claim with the Internet Crime Complaint Center. When Pay Pal emailed me “Details about your shipment” didn’t the see that there was no tracking number, that it was a bogus email address and that the description of the item was a number u85zp2c1 and not a name.
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