I had a similiar issue on ebay with a $350 item. I was in negative balance because of money that was on hold. I simply refunded the persons money, through eBay. The money that was on hold was sent back to him. (Goto my eBay >Summary>Sold items> Look for item that was sold> Click "Take action" under item>Click continue, etc> then Issue a full refund) No additional funds were taken out. Hope that helps.
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