Okay, so I sold an item to a buyer who is claiming that the item was not as described. I would like to offer a "full refund with item return" from the resolution page. But before I do, I need to know whether or not choosing this option will require the buyer to return the item with tracking and input the tracking number into the Paypal website (as opposed to me simply asking - I need to have it on record that they actually used tracking, since I have a strong feeling that the parcel will be "lost in transit", and I need to cover myself). Or is it a better option to simply escalate the claim to a dispute and have Paypal specify to the buyer that they should return the item with tracking and have the whole process documented on the website? I would really rather not communicate directly with the buyer anymore, since they have proved to be untrustworthy and also a bit confrontational. Thank you.
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