Hi there! Kindly make sure your friend's email address/es are confirmed (verified) by following the steps below: Go to Settings. Click Update next to the email address you want to confirm. Click Confirm this email and we'll send you an email. In the email we send you, click the Confirm your email button. At that time, you’ll be directed to the PayPal login page to enter your password and finalize the email confirmation process. Once your email address is confirmed, you can accept payments and the money you receive will show in your PayPal balance. To be able to send payments, please ensure to link a bank account or a card to your PayPal account. If you send a payment that is greater than the amount on your PayPal balance, the difference will come from the bank account or card you have linked to your PayPal account. Also, make sure that your friend's phone number was set up (categorized) as a mobile number and make sure that it's confirmed (verified) as well by following the steps below. Go to your Settings. Under the “Phone” section, click Confirm (or Update if you're updating your number) next to the phone number you want to confirm. Stay logged in and don’t exit from the window. We’ll send you a text message with a confirmation code. If you're updating a number, look for the confirmation link near the top of the page. Enter the confirmation code into the entry space provided on the screen to confirm your mobile. Click Validate. If the confirmation of your mobile is successful, we will send you another text message to confirm that your mobile is now linked to your account. Cheers! Please don't forget to Kudos or Solution if this helps you out.
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