Success update!! PayPal did authorize a full refund of my purchase price. I do not have to return the product to China. I went through the dispute resolution process. Then after searching and searching found I could “appeal” to customer service by using either a help button or contact us button, and had to state my dispute again. I was told Paypal would reimburse $30 if the $66 it would cost to return the product to China. I pushed the button again and the representative went and checked something and came back and told me I would get a full refund, no need to return the product. So: don’t give up. Transactions like mine are PayPal’s business, and they need to be made aware of what is going on. They need to honor their commitment to me, because I am not the problem . And once I got to the right person the guarantee was honored. Yes, it was a hassle and frustrating and time-consuming, but My trust has been restored.
... View more
PayPal success! I have to update my post because today PayPal gave me a full refund. I had paid $89 for an item, $10 of which was shipping. The seller told me to return it to China. So: (1) I went through the dispute resolution process and PayPal told me I would get a full refund once I shipped it to the seller, whose address was in China. The cost to ship to China is $66.00 (2) I searched and searched and found that I could contact customer service by using a contact us (maybe a help)button on the dispute resolution page. I asked again to be reimbursed my full purchase price, and said again I should not have to pay $66 to get $89. PayPal Said it wouldn’t reimburse me more than I had paid (which wasn’t what I was asking, and made no sense) but that PayPal would pay $30 in return shipping. (3) I asked for help again and got a different representative. I pointed out that if I did as they said, I would be out $36 and PayPal would be out $30 . The customer service agent went to check something and when he came back said I would get a full refund, no need to return the product. All along I kept thinking PayPal needed to honor their guarantee because transactions like mine are their business. i kept thinking someone would read my dispute and give me a refund, because I am not the problem. So the moral of my story is this: it is a hassle and it is frustrating and time-consuming, but keep going until you get someone’s attention.
... View more