Hey @kpip2020,
When PayPal considers if something is unauthorized, we based in on whether or not someone else gained access to your account and used it without your consent. In this case, it sounds like you started the transaction but decided not to complete it, then were charged anyway. This would be a dispute situation. Since you received an item, you'll want to dispute the transaction as Significantly Not As Described (SNAD). Because an unauthorized claim was already filed against the transaction, you'll need to contact us by phone, Facebook, or Twitter so that we can help with the dispute process. Hopefully the issue is resolved soon!
- Ashley M
... View more
