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since ‎Jan-29-2020
Country: United States
Type: Business
n_b
n_b Contributor
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2FA "Security Key" isn't actually a security key -...

by n_b Contributor in My Account Archives
‎Jul-08-2020 01:57 PM
8 Kudos
‎Jul-08-2020 01:57 PM
8 Kudos
I tried to setup 2FA (Two Factor Authentication) on my account. IT gives the usual options you see on other sites, "Text Me A Code", "Use An Authenticator App", or "Use a Security Key". The first option to text a code is a horrible 2FA method and any site that takes security seriously should not offer it because it's too easy to bypass with SIM-Swapping, and non-tecnhical users may not realize this and assume its safe. Authenticator apps are a decent option but annoying to use. Then there's Security Keys (in this context I mean a "real" security key like a Yubikey or Titan Key). But this isn't what PayPal offers when you select "security key" no they mean an authentication app that's not an app but a PayPal branded hardware device. That's kind of a joke I see no real reason to use that over an authenticator app. I am not even sure why PayPal has them as an option quite frankly. But if you are going to offer them don't call them something they are not. They are not "security keys"!  So first is stop confusing users by calling it something its not, best terms I could think of is a "PayPal token".  But the name isn't the real problem (though it is very mis-leading). The problem is the lack of support for a "real" Security Key that uses U2F.  If you take security seriously this NEEDS to change! ... View more
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  • Login and Password

stop spamming me

by n_b Contributor in My Account Archives
‎Jan-29-2020 02:13 PM
‎Jan-29-2020 02:13 PM
It seems every button I click on the paypal website send me a new email. I am so sick of it. I am about 2 seconds away from setting up a filter to auto delete any email from paypal.com ... View more
Labels:
  • Labels:
  • Manage settings
  • Technical Issues

password length

by n_b Contributor in My Account Archives
‎Jan-29-2020 02:10 PM
3 Kudos
‎Jan-29-2020 02:10 PM
3 Kudos
So apparently there is an arbitrary limit of 20 characters for a password, so my really logn secure passwords I use for everything, can;t use for Paypal, thats ok I guess I mean its only a financial account.. Seriously, who's bright idea was this one?   ... View more
Labels:
  • Labels:
  • Login and Password
  • Technical Issues

Re: I cant reset my password

by n_b Contributor in My Account Archives
‎Jan-29-2020 02:03 PM
‎Jan-29-2020 02:03 PM
I ran into the same problem, not sure why it does that, but you will have to call to get them to send the reset email. Frustrating to deal with for sure though when there is no real reason to make you call in. ... View more
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