Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Jan-29-2020
Country: United States
Type: Business
n_b
n_b Contributor
Contributor
4
Posts
11
Kudos
0
Solutions
Your 3rd PayPal Anniversary
Admired
Esteemed
Your PayPal Anniversary
Liked
The Return
Active
Ice Breaker
View all
Latest Contributions by n_b
  • Topics n_b has Participated In
  • Latest Contributions by n_b

2FA "Security Key" isn't actually a security key -...

by n_b Contributor in My Account Archives
‎Jul-08-2020 01:57 PM
8 Kudos
‎Jul-08-2020 01:57 PM
8 Kudos
I tried to setup 2FA (Two Factor Authentication) on my account. IT gives the usual options you see on other sites, "Text Me A Code", "Use An Authenticator App", or "Use a Security Key". The first option to text a code is a horrible 2FA method and any site that takes security seriously should not offer it because it's too easy to bypass with SIM-Swapping, and non-tecnhical users may not realize this and assume its safe. Authenticator apps are a decent option but annoying to use. Then there's Security Keys (in this context I mean a "real" security key like a Yubikey or Titan Key). But this isn't what PayPal offers when you select "security key" no they mean an authentication app that's not an app but a PayPal branded hardware device. That's kind of a joke I see no real reason to use that over an authenticator app. I am not even sure why PayPal has them as an option quite frankly. But if you are going to offer them don't call them something they are not. They are not "security keys"!  So first is stop confusing users by calling it something its not, best terms I could think of is a "PayPal token".  But the name isn't the real problem (though it is very mis-leading). The problem is the lack of support for a "real" Security Key that uses U2F.  If you take security seriously this NEEDS to change! ... View more
Labels:
  • Labels:
  • Login and Password

stop spamming me

by n_b Contributor in My Account Archives
‎Jan-29-2020 02:13 PM
‎Jan-29-2020 02:13 PM
It seems every button I click on the paypal website send me a new email. I am so sick of it. I am about 2 seconds away from setting up a filter to auto delete any email from paypal.com ... View more
Labels:
  • Labels:
  • Manage settings
  • Technical Issues

password length

by n_b Contributor in My Account Archives
‎Jan-29-2020 02:10 PM
3 Kudos
‎Jan-29-2020 02:10 PM
3 Kudos
So apparently there is an arbitrary limit of 20 characters for a password, so my really logn secure passwords I use for everything, can;t use for Paypal, thats ok I guess I mean its only a financial account.. Seriously, who's bright idea was this one?   ... View more
Labels:
  • Labels:
  • Login and Password
  • Technical Issues

Re: I cant reset my password

by n_b Contributor in My Account Archives
‎Jan-29-2020 02:03 PM
‎Jan-29-2020 02:03 PM
I ran into the same problem, not sure why it does that, but you will have to call to get them to send the reset email. Frustrating to deal with for sure though when there is no real reason to make you call in. ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!