Did you file with IC3 or other law enforcement agency? When I did that, PayPal almost immediately gave me the refund. It is fraud if you didn't get the item, got the wrong item, or if they, like they did with me, sent me one small part of the whole. There is no going back to the supplier, they are in China. Chargebacks may fail on your CC, since you've purchased from a company that doesn't operate under the law. They have about 15 different companies they ship from, and most of their items are scams.
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