I made a purchase for a Tank heater. in the description of the tank heater it says " shuts off automatically when comes into contact with air" the item worked great but as soon as i hooked it up it started to heat and melt. the item came with 2 heaters so i put the heater into the water and let it heat the water. later i had to clean the tank and took the heater out and it continued to heat and melted not only the heater but a spot in my floor. i asked the seller for a refund but they said no because i used it wrong and it cant go in a 75 gallon tank / small pond but it is a 450w-900w heater that is recommended for up to 125 gallons. the fact to the matter is that the item did not do what it said and all im asking for is a refund. I provided a video of the heater not shutting off and also provided pictures with no help. i asked paypal to step in but they said the buyer didnt have to refund me because i used the item wrong.
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