We purchased a Christmas gift that took 2 weeks to get any info on it. The customer wouldn’t answer the phone or emails. Contacted and opened a duispute case. PayPal forwarded a tracking # on shipping. Still never received the item. PayPal stated tracking showed delivered a week later and closed the case as handled. Still never received. Contacted UPS and opened a claim and found package delivered 15 miles away to person it was addressed to even though I had receipt and tracking number and my address on receipt. Seller marked it wrong. What does one do as the buyer for reimbursement?? I have all the documentation on all this.
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