PayPal Community

Hi @CindyToo!   That is a wonderful question. Thanks for bringing it to the PayPal Community Help Forum. 🙂   The names displayed in the drop down when sending money on the PayPal website are all the names of customers that you have sent money to previously. This list can include the names of payments sent through a check-out process. I do apologize as there is not an option to clear the names in this section. That is great feedback. We certainly appreciate it and will pass it along to the appropriate team.   Thanks. I hope you have an awesome day! 🙂   - Krystin ... View more

Hi @Aklautoi,   That is correct. Once the PayPal account is closed, you will have an opportunity to create a new PayPal account using the same email address. We highly recommend keeping the account open if you are going to use the same email address and just updating the information. This will allow you to keep all of the previous information and records. The history is no longer available once the account is closed. Thanks for posting to the PayPal Community Help Forum! 🙂 - Krystin   ... View more

Hi @azvariety!   Welcome to the PayPal Community Help Forum! Thanks for posting.   That's a great question. 🙂 There is an opportunity to change the business name on a PayPal account. However, there is not an opportunity to delete it. You may update the business name to your personal name if you would like the account to remain a business account. If you would like to downgrade the PayPal account to a personal account, you may contact PayPal Customer Support.   I hope you find this information helpful. We hope to see you around the forums soon! 🙂   - Krystin ... View more

Hi @kclapper03,   Thanks for posting on the PayPal Community Help Forum.   I understand that you have received a text message stating that a payment has been received, but the funds are not showing up in your PayPal account. It sounds like your friend may have sent the payment directly to your phone number. If so, you will need to ensure your phone number is linked and confirmed in your PayPal account.   Log into PayPal and click the gear at the top right corner next to Log Out to access your profile. If the phone number is not displayed, you may click the plus sign (+) next to Phone to add the number. There will be a Confirm button next to the phone number. PayPal will send a text message with a confirmation code to complete confirmation.   Once the phone number has been confirmed, all payments sent to the phone number should be received to the PayPal account within 24 hours.   I hope you find this information helpful! 🙂   - Krystin ... View more

Hi @curve,   Thanks for reaching out. I'm happy to help! 🙂   Payment notifications for payments received are sent to the email address that has received the payment. There is an option to have the notifications for payments received forwarded to the email address desired. This can be set up directly in the email account that has received the payment notification. The sender of the payment will need to send the payments to primary email address on PayPal for the notification email to be sent to the primary email address. If you have a button set up in PayPal, you may need to update the button to ensure the primary email address is the email receiving the payments.   We appreciate you posting to the PayPal Community Help Forum.   Thanks. - Krystin ... View more

Hi @Perry1234!   Welcome to the community. We're happy to have you join.   That is a great question! The answer is no. It is not necessary to add a bank account to your account in order to use PayPal. 🙂   We look forward to seeing your future post!   -Krystin ... View more

Hi @danhutchins!   Welcome to the PayPal Community Help Forum! 🙂 You have a great question.   The email address needed is the same email that registered when creating the PayPal account. There is no PayPal specific email address that is provided. In order to receive money, the email address used to create the account will need to be confirmed. Please check your emails for a confirmation email from PayPal.   I look forward to seeing your future post in the PayPal Community Help Forum. I hope you have a wonderful day!    - Krystin 🙂 ... View more

Welcome @jobperry123! 🙂   Thanks for posting in the PayPal Community Help Forum.   The status "unclaimed" usually means that the email address the payment was sent is not confirmed or the account is not fully verified. I recommend checking to see if the email address you have registered with PayPal is confirmed and if the account is fully verified.   If neither of these help, please feel free to reach out to PayPal via Twitter/Facebook or Customer Support for further assistance.   We hope to see you around the PayPal Community Help Forums soon! 🙂 - Krystin ... View more

Hi @Seggie1202,   Welcome to the PayPal Community Help Forum! We're glad to have you join. 🙂   A name change can be requested in the profile section of the PayPal account. Please log into PayPal and click on the gear at the top right corner of the page to access the profile. Select the Edit button next to the name and choose the appropriate option. Follow the instructions to complete the name change. You may be asked to upload or fax the legal documentation for the name change.   I hope this helps. - Krystin ... View more