PayPal Community

Hi @LMum. Thank you for reaching out to us in regards to your concern. I am sorry to know that you have been scammed and sent payment as personal payment and dispute is not in your favor. I see that the only option is to contact the bank and ask to file a charge back on the transaction to get refund. Have a great day ahead. -Jones ... View more

Hi @Indubala       I am sorry to know that you are seeing an unknown charge on your account, usually these will be pre-approved subscriptions which might have set into account earlier or any of your family member might have made this transaction who has access to your account. I suggest you check your subscription section once along with family members and if you still feel that it was not an authorized purchase then you can file a dispute and get a refund.   I will help you with the steps such as how to report a case and get a refund. Click here  to view the steps.   Have a great day ahead. -Jones. ... View more

Hi @hieultv    Thank you for reaching out here for help. I am sorry to know that the order you have made is not completed yet and merchant is not responding. In order to get refund on this transaction you have to file dispute and get refund. Click here to view the complete steps as how to file dispute and get refund.  Have a great day ahead. -Jones. ... View more

Hi @BeagleCakes,    Thank you for reaching us, I am sorry to know that you have received email but it seems like fake emails and you wish to know the details on it. I will help you with the link where you can find complete details as how to find the fake emails and report it. Click here to view the details. Have a great day ahead. -Jones. ... View more

Hi @Joilakig    I am sorry to know that you have not received any confirmation from merchant for the order placed, order confirmation email will be sent by PayPal and it will include complete details like transaction ID and merchant email address. If you have made a Goods/services payment then you can file dispute any time within 180 days with the merchant and get refund. Click here to view the details on filing dispute and get refund. Before that I suggest you to try contact merchant via email.  Have a great day ahead. -Jones. ... View more

Hi @Waoumic    I will be happy to help you with the details in resolving dispute. In order to provide more documents you can visit Resolution center and upload it. Click here to view the steps. Have a great day ahead. -Jones. ... View more

Hi @Okhadija    I am happy to help you in resolving the issue with payment. I order to get the refund from the merchant you have to file dispute and get refund. Click here to view the steps as how to file dispute and get refund. Have a great day ahead. -Jones. ... View more

Hi @Anntharay    I am sorry to know that you are unable to claim $3 reward. In order to claim the reward you must make sure to qualify the order or the terms and agreement of the offer. I suggest you to login to account and then contact our support team as they will be able to validate the details and help you in claiming the offer. Here is the link to contact support team.    Have a great day ahead. -Jones. ... View more

Hi @dongkeeoh    I am sorry to know that your account has been hacked. In order to make sure that your account is secured back please login to account and contact our support team as they will help you in restoring the account security as well as filing unauthorized transaction to get refund. Here is how to file unauthorized transaction. Here is the link to contact our support team.    Have a great day ahead. -Jones. ... View more

Hi @EzWRX    I am sorry to know that you are unable to accept the payment you received. This happens if the sender has cancelled the transaction before you accept it. I suggest you to ask the sender to help you with the transaction ID screenshot of the payment sent and you have to contact our dedicated support team as they will be able to help you with the details as when it was cancelled or how to get the funds. Here is the link to contact our support team.   Have a great day ahead. -Jones. ... View more