PayPal Community

Hello @DeeDee87,   Thank you for visiting the Community. I am sorry to hear that this purchase is not showing up in your transactions. In this situation, I recommend that you reach out to our PayPal Credit Customer Service by phone for further assistance. You may reach them through the number listed here: https://www.paypal.com/smarthelp/article/if-i-pay-late,-will-i-be-charged-a-fee-faq2893.   Thank you for your time and I hope you have a good day.       ... View more

Hello @MalikDBNA,   Thank you for visiting the Community. I am sorry to hear that you have received an unexpected money request. I recommend declining the money request. You may do this by clicking "Decline" in the request details. In addition, you may block this user to prevent further requests for money or messages from them. You can block them via the PayPal website or mobile app by following these steps: https://www.paypal.com/smarthelp/article/how-do-i-block-another-paypal-user-faq4475?app=searchAutoComplete.    Thank you for your time and I hope you have a good day. ... View more

Hello @Marie-Celeste,    Thank you for visiting the PayPal Community. I am sorry to hear this. I recommend clearing your internet browsing history, cache and cookies. In addition, please check that the password is not saved or set on autofill within your browser. Please let us know if you have any further questions.   Thank you for your time and I hope you have a good day. ... View more

Hello @GrizzyAu,   Thank you for visiting the Community. I am sorry to hear that your account access is limited. I recommend issuing a refund for any transactions received that you were not expecting to receive. You may respond to your limitation steps through your Resolution Center page. If you are unable to provide specific information to complete a step, you may upload a word document providing an explanation as to why you cannot provide the requested information.   Here are the steps to issue a refund: https://www.paypal.com/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780. Here is how you may respond to your account limitation: https://www.paypal.com/smarthelp/article/how-do-i-remove-a-limitation-from-my-account-faq2189.   Thank you for your time and I hope you have a wonderful day. ... View more

Hello @Rheen0124,    Thank you for visiting the PayPal Community. I am sorry to hear that you've had this experience. Once a refund is initiated, it cannot be cancelled. You may work with your counterparty to request a new payment be sent. I recommend verifying that they are sending the correct payment type. Here is additional information on our payment options: https://www.paypal.com/smarthelp/article/what's-the-difference-between-friends-and-family-or-goods-and-services-payments-faq638. You may also view information on why a payment is on hold here: https://www.paypal.com/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297.   Thank you for your time and I hope you have a wonderful day.  ... View more

Hello @Stampy1 and @Sellme,   Thank you for visiting the PayPal Community. I am sorry to hear this. Transactions sent as Friends and Family do not offer PayPal's Purchase Protection. To assure that future transactions are covered, you may view our Purchase Protection requirements here: https://www.paypal.com/webapps/mpp/paypal-safety-and-security. Please continue working directly with this user to request a refund.    Thank you for your time.  ... View more

Hello @Raediaz77, Thank you for visiting the Community. You may contact our Customer Support team by copying and pasting the following link into your browser: https://www.paypal.com/smarthelp/contact-us. Response times may be delayed and we appreciate your patience during this time. Our Customer Support team looks forward to working with you on this. Thank you for your time and I hope you have a good day. ... View more

Hello @fridaysbyalicia, Thank you for visiting the Community. Please contact our Customer Support team by copying and pasting the following link into your browser: https://www.paypal.com/smarthelp/contact-us. Response times may be delayed and we appreciate your patience during this time. Our Customer Support team looks forward to working with you on this transaction. Thank you for your time and I hope you have a good day. ... View more

Hello @the_rhetorician,   Thank you for visiting the PayPal Community. I am sorry to hear that your account access is limited. To assist you further, I recommend reaching out to our Customer Support team. You can reach our Customer Support at the bottom of any PayPal page by clicking “Contact”. Be sure to follow the prompts that best describe your inquiry to be sure you get to the correct team for assistance. Our Customer Support team will be happy to help you with this.   Thank you for your time and I hope you have a good day.  ... View more

Hello @jrowlan,  Thank you for visiting our Community page. I am sorry to hear that you're having a difficult time updating your account to a PayPal Balance account. You may update your account by following these steps: https://www.paypal.com/smarthelp/article/how-can-i-have-a-balance-on-my-paypal-account-faq3832.  Thank you for your time and I hope you have a good day. ... View more