Hi @CB708, thanks for your post, and welcome to the Community! Refunds are typically returned to the method of payment used for the original transaction, rather than to a PayPal balance. The only time a refund would not be returned to a card would be when the card issuer refuses the credit, or if a debit card was used through the debit card network, rather than through Visa or MasterCard. A payment from an American Express card would be credited to the card automatically. We hope that helps! -Adam
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