Hi @Sagar1231, I hope all is well. First, I must say, thank you for taking time to use the community forum to be heard as our phone lines are currently closed due to the pandemic coronavirus (covid-19) emergency. To answer your question, please respond via resolution center and provide any compelling evidences that, you think, will disprove your buyer's claim. Once received, we will review it and will reach out back to you via email for any updates as soon we are back in normal operation. You may also find the below link helpful: https://www.paypal.com/ph/smarthelp/article/can-i-provide-additional-information-or-evidence-to-help-resolve-a-claim-via-paypal-faq1455 Thank you for your patience and have an excellent day! Kudos & Solved are greatly appreciated. 🙂
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