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Refund not in bank account

liljade07
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Contributor
I ordered an item using my debit card with PayPal which then had to be refunded by the shop. They processed the refund on the 22.10.23 and PayPal is showing as complete and apparently arrived in my bank on the 25.10.23 but there is no sign of the money at all in my bank account? I contacted the seller who said it’s processed there end, the bank who says they can’t see incoming amounts. I’ve never had an issue with the money taking this long and I know it states 30 days but really!! Why?? We aren’t far off that now. I would just like reassurance that the money will arrive soon as it’s not a small amount and it’s very frustrating. Thank you
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