EMTC Inc. fails to respond to customer service requests

novalcal
New Community Member

I ordered batteries from this company and one was bad and is under warranty. I've sent four requests  to EMTC Inc.(they do not post a phone number) and they have failed to respond to all request.

Use caution when buying from this company.

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3 REPLIES 3

Pirooz
New Community Member

Hi

I got their phone number from the BBB. It is the following

(xxx-xxx-xxxx) however, as could be expected they do not answer teir calls. Not live anyway, they request you leave a message! I have the same problem as you. A rechargeable battery purchased on the 11th of July which will not charge. I am waiting still to see what they recommend. Having read your post my expectations are not high.

Good luck

Pirooz

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BK25
Contributor
Contributor

I purchased a phone battery from EMTC on Aug 29th.  I received the battery on Sept 2.  Pretty fast shipping.  I charged the battery over night.  I checked the phone in the morning and it showed fully charge. I Unplugged it from the charger and the phone does not work.  Tried the battery in another phone, and it does not work.  E mailed the company and started a dispute through paypal.  I told EMTC I wanted a replacement battery.  They refunded my money the next day.  Besides their battery not working, they were very good on refunding my money.  I purchased my replacement through another vender after reading all the complaints online.

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BK25
Contributor
Contributor

@BK25 wrote:

I purchased a phone battery from EMTC on Aug 29th.  I received the battery on Sept 2.  Pretty fast shipping.  I charged the battery over night.  I checked the phone in the morning and it showed fully charge. I Unplugged it from the charger and the phone does not work.  Tried the battery in another phone, and it does not work.  E mailed the company and started a dispute through paypal.  I told EMTC I wanted a replacement battery.  They refunded my money the next day.  Besides their battery not working, they were very good on refunding my money.  I purchased my replacement through another vender after reading all the complaints online.



I checked my mail today (9/8) and EMTC Inc sent me a new battery.  They have also refunded my money to paypal? Appears they must listen.

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