HORRIBLE IDEA TO HOLD FUNDS FOR 21 DAYS!!!

gearhed78
Contributor
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  Holding funds from sellers until the buyer leaves feedback is the worst idea EVER! Since when does Paypal become an authority on buyer satisfaction?? A smooth transaction is all that I wanted from Paypal. If they are going to hold funds, then they should make it very clear BEFORE you use them!  Keeping my money in their account for 21 days is a HUGE disadvantage of using Paypal. Stick to transferring funds,not trying to be a satisfaction authority!

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terese2
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With all due respect, Seven, we will have to agree to disagree.  You are not the arbiter of who gets to post what on this thread.  I plan to continue what I am doing.  You think I am angry.  I have no need to convince you otherwise.  Believe what you will--I suggest that you may suffer from this problem.  ANd if reading my posts makes you angry or stressed, may I suggest that you skip right over them?  No one puts a bullet to your head to make you read or respond to anything!

 

I have read what Andy posted, and do not find it helpful.  You yourself wondered aloud what "shortly" means.  And you yourself have experienced the disingenuous double talk proffered on the phone.  In any event, that thread presumes that one agrees with the initial premise.  I do not.  I believe it is rapacious and unethical for Paypal to be holding money indiscriminately for 21 days, and engaging any of Paypal's supposed workarounds--which do not appear to work--suggests complicity with their loathsome practices.

 

I do not care whether ceasing to sell puts me at a so-called "higher risk."  As I have mentioned before, I have not sold a single thing on Ebay since I was informed that Paypal would place a 21 day on my payments going forward, when I had hundreds of perfect sales, and a 100% rating.  I leave no money in my Paypal account for any reason.  If I receive anything for a non-Ebay transaction, I remove it immediately, and plan to do no more new business with Paypal unless and until their policy changes.

 

Relax, Seven, you are not responsible for what Paypal's many dissatisfied current and former users think!

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7yearseller
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@Arrythmaniac wrote:

I have never had a problem with a customer in an ebay transaction I've had over the years. My feedback may only be in the 300s, but it is perfect. Now Paypal sends me an email telling me I am a risk for future chargebacks and any of the payments I receive may have a 21 day hold put on withdrawal? Nonsense. I agree with the original poster, this is a horrible idea, and I will find an alternative to ebay.


You are saying you actually received an email from Paypal telling you why?? They have said over and over and it is in their policies that they do not have to give us a reason. I would also like to know the reason why my funds would be held. I pulled my auctions when this started and that is because I sell furniture and I simply can't afford to tie up approximately $400-$500, and it would be for the 21 full days because my items are dimensionally too heavy so I can't print labels on Paypal or eBay. That is just one item and often I may have 3 large items listed. If they sell, which of course is the idea, I can't come up with close to $600 to ship and then wait for it for 21 days because I have no tracking number. I am trying to stay positive and make this work for me where I can still sell, but the more I read....

 

On a more positive note, if you will go to the thread starting with ANSWER... PAYPAL_ANDY (some words in between), that is supposed to the the way it actually is. The ones at Paypal, the CSRS, really do not all have the same answers. I spent 3 hours on the phone with Alex only to find that out later that his information was not correct. So, instead of going through that again, I directly asked Andy, a moderator, and you will find his answer on the thread noted above if interested. Let's try to keep that thread positive as a way to figure out how this can work for us, please.

 

There was one other person in another thread who said they told her it was because she hadn't listed consistently. I am afraid that could be the answer for their intention to hold my funds.

 

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jei2
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I've been a small business selling on Ebay for over 10 years. Have a 100% feedback and not one legitimate claim ever filed against me. I've always used Paypal until recently when I discovered that they are withholding my funds for up 21 days. This started just last month. I called them and a representative of Paypal told me that if I were verified there would be no holds on my funds. So I verified. My funds were still on hold. Another representative told me that the funds were being held for my protection. Well, I don't need their protection. Then the representative told me that if I were to provide a tracking number with my shipments delivery could be verified. I told him that all shipments I've made have tracking numbers and many of them have confirmed delivery and Paypal still is holding my funds. Not only does Paypal lie about funds but they give reasons that other sellers never heard before. I've had conversations with other sellers, their funds are not held! This is clearly selective discrimination and is the same as blacklisting someone which is "illegal" so I'm told by an attorney. This story is true and sellers beware of Paypal. To date there are 10 sellers that are now consulting with an attorney for a class action discrimination case against Paypal, and Ebay has been conspiring along with them.
Goodbye Ebay and Paypal.

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terese2
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If you have the energy and time to read through this forum, you will see that other consumers already have launched legal actions.  You might want to read about them.

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7yearseller
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@terese2 wrote:

If you have the energy and time to read through this forum, you will see that other consumers already have launched legal actions.  You might want to read about them.


I see no reason to. I find the hold on shipping withn 24 hours to be satisfactory.

 

The only mistake that was made was when whoever owned Paypal to begin with did not have this as part of the policy at the time. People simply do not like change and some cannot deal with it without threatening legal action and name calling.

 

As I stated, I am here only to attempt to defray the continued rants and name calling, because there is an answer. I am sorry you can't see that this can work if people will just continue on, allow the first hold cycle to be completed and the next day ship out other items with the funds released. I would hate for good sellers to quit when this will work and in time it will be the norm.

 

Nothing is to be gained from butting ones head up against a brick wall.

 

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terese2
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Sevn, we all know that you are gamely trying to make Paypal's broken and rapacious policies work for you. Good luck to you. Exploring legal remedies, as some are doing who post in this forum, is a legitimate option for those who will not tolerate Paypal's greedy and unethical practices. This is a legitimate strategy for encouraging change, and there are many people exploring it.
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woodyknives
New Community Member

I HAVE BEEN DOING BUSINESS ON E BAY FOR MANY YEARS , HAVE 100% FEED BACK, SERVICE MY CUSTOMERS NEEDS WITH EXCELLENT PRODUCTS AND AM CURRENTLY REVIEWING MY OPTIONS AS QUITTING E BAY ALTOGETHER BECAUSE OF THE EXTREME AUDACITY  OF THE 21 DAY HOLD.  IS THERE A WAY TO GET RELIEF???  I REALLY WOULD LIKE TO CONTINUE AND EXPAND MY E BAY BUSINESS BUT FIND MYSELF OVER THE TOP DISGUSTED WITH -  AM I MAD AT E BAY OR PAY PQL OR BOTH??

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7yearseller
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Go to the thread with the title starting with ANSWER....PAYPAL_ANDY. Read what he says. You can also read the post I just wrote in answer to someone who is on here to get you riled up so you will want to leave just because they are very unhappy about this addendum to the policies. I think you can get a better idea of how you can make it work. I will say this, but since you are on hold anyway, it won't matter at this point. You say you want to ramp up your business. Anyone starting to sell items other than like they have been selling, will be looked at. They don't see a history of sales in categories not used before or items not sold before, and they want to see this. This is why they are strict on new sellers.

 

I do wish you well. You sound like you were happy, things were going well, but this 'speed bump' came along. If you will read Andy's answer of how things will go down, you will see a way to make it work for you. I do believe what I am saying. Of course, one thing Andy did not state because I did not ask a question where he would have mentioned this. Paypal/eBay will review sellers every 35 days to see how things have gone. Quitting is not the answer since sellers will not reach that 35 day goal to see if that changes the hold. We, although it may be difficult at this point, have to trust that this will be done. But, even if it isn't, consider what Andy says about the release of shipping funds and how to handle that.

 

I hope you will indeed ramp up your ebay. Like I mentioned in another post where I just replied...look above on this same page (I think), once you get past the first cycle of the shipping holds that you have funded, you have that money back to use for shipping other sold items if you do not transfer the shipping funds of a few items out of Paypal to your bank. So, you just use a certain amount of the shipping funds released over and over. Pay for the label and from seconds to 24 hours, if you do it through Paypal (not eBay), you will have that shipping money released.

 

I come on here only to try to help those who are upset and don't know what to do. Instead of calling Paypal names, I chose to ask one of the moderators directly, and I think we have a good answer. As I said on my other post, even if we got different conflicting answers from Paypal customer service, I do not think Andy would not put the honest truth since he posted it here in black and white for all to see, including Paypal. If he were wrong, Paypal would likely have had him post a retraction and correction.

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terese2
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Mad at both, I suspect, and for good reason.  This policy is loathsome.  Have you experimented with different selling venues--like Craig's List or Etsy--that do not abuse consumers with their greedy policies?

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rbs
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I´m dealing at eBay´s auction since 1996. I have 2896 positive feedbacks, no negative. I have never had unsolved problems at PayPal. And now PayPal congratulates me holding my money up to 21days! Really, I cannot understand this abuse to those who have been doing honest transactions during 15 years.

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