Call them. Be polite, but persistent, and insist that they tell you why your account has been flagged as a high risk account. At first they'll give you some BS about a new policy. Explain to them (politely of course) that the policy as outlined on their website indicates that funds will be available immediately unless your are considered a high risk. If you have not had money held for past sale transactions, again insist that they tell you what has changed regarding your account that it is now flagged as a high risk account. The first person you talk to will likely not be able to tell you anything. Ask to talk to a supervisor or someone who can help you.
I managed to get the hold taken off items that have sold since my call to them last Friday. Unfortunately, they are still holding money from prior sales that have been shipped. I was told on Friday by the customer service representative I spoke with that my account looked fine and that he would submit it for re-evaluation. He said that process would take 24 hours. It's now been well over 48 hours, and the hold is still in effect. Fortunately, it seems money from future sales will not be held.
Again, call them. Don't just email them. Emails are much too easy to answer with a simple canned response. Remember, you are the customer and you are the one paying for this service.
