Ebay Help!

[momo6193]

Hello, I had a lady on ebay bid and win my item. she says she has payed. but i have not recieved the money in my account. or an email saying the money is there. what do I do?

[PayPal_Adrian]

Welcome to the boards!

There a few different possibilities of what could be happening. 

First, if you've received an email from PayPal stating you've been paid, go directly to www.paypal.com and log into your account.  Check your History.  If you don't have a payment there, but you have received an email at the email address on your PayPal account, it's possible the email you received is fake.  Send it over to spoof@paypal.com or check out our Fraud and Phishing forum in this community.

Also, it's possible the auction could have been listed with an old or outdated email address.

You can check to see what email address was used by bringing up one of the items and clicking on "Sell Similar." Check the payments section and note the email address there.

If you still have access to this email address, add and confirm it on your PayPal account to accept the payments. This has to be done within 30 days of the payments being made or they are automatically returned.

If you don't have access to this email address, you'll want to ask your buyers to cancel their payments so that they can manually send it to your new email address via the Send Money tab. Make sure you reach out to them and let them know what to do, and provide them your new email address. You may want to ask for theirs if you are sending them a money request via PayPal to help facilitate the new payment.

Thanks!

Adrian