my bank issued card keeps getting declined

hanibachi
Contributor
Contributor

i have a bank issued visa card, when it was first delivered, i immediately tried adding it to paypal which failed because there was no balance in it, i tried it multiple times (>10 times) after contacting my bank they said i should first have money in the account and they could see the requests from paypal. after putting money into the account, it still fails to add the card and i get " your card was declined, please choode another methode". i called my bank and they said they havent recieved any new authentication requests from paypal and that my card may have been blocked by paypal because of the numerous attempts. my card is working fine on other websites, but still gets refused on paypal. how can i solve this ?

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@hanibachi 

 

Paypal does not accept all cards so you may get the message the card is declined. If the Visa you are trying to add is virtual or issued online you may need to try another card.



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hanibachi
Contributor
Contributor

it s a normal bank card and i have confirmed that other customers of my bank have successfully added their cards to their accounts

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kernowlass
Esteemed Advisor
Esteemed Advisor

@hanibachi 

 

When you add a card it has to have the name and billing address matching your paypal account details AND have available funds on it to allow for the confirmation process.

If you tried and failed multiple times because there were no funds to allow for that confirmation process then its probably be auto-blocked by paypal.

To get it unblocked you would probably have to contact customer services and hope that they can do that for you.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


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hanibachi
Contributor
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after replying i retried to add my card and it somehow worked !!!!!! i don't know if i m happy or even more angry at how random this process has been lol!!!

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