Negative balance though my bank account says it's been paid.

DebM93
New Community Member

Noticing my balance was in the negative, I checked my bank account to compare the payments. Everything matched up, yet somehow my account is saying that my most recent payment hasn't worked or something so it's now in the negative. I just don't understand why this is?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@DebM93 

 

https://www.paypal.com/au/cshelp/article/why-do-i-have-a-negative-balance-HELP132

 

If that link doesn't help then ask customer services to check your account?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.




Advice is voluntary.
Kudos / Solution appreciated.
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