Missing money from PayPal account

Cupjane
New Community Member

Hi. I am -40€ on my PayPal and says I must transfer funds. I don’t understand why. I bought some clothes but from my bank account and I can confirm that the amount is missing from my bank card. I saw in the bank app. Why did this happen and why PayPal doesn’t have information of how this happened?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Cupjane 

 

Contact customer services to check?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.




Advice is voluntary.
Kudos / Solution appreciated.
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