Minus account status out of nowhere, where to get help?

[kycc]

hello, hope you are well.

Paypal sent me a notice saying that I have an outstanding amount from PayPal. I logged in and checked, and found all my transaction has been completed with my bank and there is no outstanding deduction shown in the record. Where can I get help? Thank you

[PayPal_Meghan]

Hello @kycc, 

Welcome to the PayPal Community! 

I'm sorry to hear that you received a notice regarding a negative balance. I understand how scary that would be. There's a chance that the negative balance has already been resolved, which might be why you can't find anything on it. I suggest creating an activity download through these steps. Another thought that comes to mind is, could you possibly have a second PayPal account with a different email? If so, I'd try logging into that account to see. Here's a Help Center article regarding how to resolve a negative balance. For further assistance, you can review the different Customer Service options here.

I hope this information helps you discover what happened! 

- Meghan