why is my balance less than what it should be

koryrussell
Contributor
Contributor

I was refunded $180.  Then paid out $150.  Now my account is at $0.  Why is it not $30?

 

I have looked through my bank accounts to see if it was refunded to my bank accounts, but it has not been refunded to any of them.  

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kernowlass
Esteemed Advisor
Esteemed Advisor

@koryrussell 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


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Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@koryrussell 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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koryrussell
Contributor
Contributor

Thanks!  Maybe it is just taking a little longer than I thought it would.

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