Transaction was made twice

mahesh777
New Community Member

hey!

I had a negative balance(-256e) on my account after an purchase. So when I realised I rectified it by paying that money back into my account(transactions 260e via bank transfer). However, a few days later I have been charged the same amount again from my bank account(-280e with tax). the amount(280e) was debited from my bank account tried calling customer service and waiting much longer but no response. Surely if paypal paid for my item and then I rectified the negative balance by making a payment, I should not have then been charged again for it through my bank account. Paypal charged my bank account twice. I still missing more then 250 euros. I hope you can help me about this.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@mahesh777 

 

If you have failed bank transfer then Paypal automatically keep trying to access those funds to clear your negative balance.
They have already fronted the payment to the seller on your behalf and so want the money owed.

If you sent a bank transfer to your Paypal account and Paypal also automatically applied for the funds as well then you would have 2 payments processing to your paypal balance.
The first one to arrive will clear the negative balance and the second one will be credited as a + to your balance and you can withdraw it back to your balance once cleared.


Advice is voluntary.
Kudos / Solution appreciated.
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