Hello @Sharlou61,
Thanks for visiting the PayPal Community!
It sounds like you haven't received a payment, and I'm sorry to hear that. I recommend double-checking with the sender to find out what email address or phone number they used and ensuring the spelling is correct. You'll also want to make sure that your email and phone number are both confirmed on your PayPal account. If you need further assistance, you can contact Customer Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available through Facebook private message or Twitter direct message.
I hope this helps!
- Meghan
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