I cant link card,it shows it linked to another account which is not.can i fix this

Lari16
New Community Member
Answer please
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1 REPLY 1

PayPal_RebeccaN
Moderator
Moderator

Hi @Lari16

 

Welcome to the PayPal Community Forum! 

 

I am sorry to see you are having issues linking a card to your account. I would ask that you ensure this is not linked to any previous accounts. Also, please ensure this card is not linked to any family members' accounts. 

 

I would ask that you please ensure you do not have any outstanding account limitations. You can view any limitations on your Resolution Center when you select 'Go To Account Limitations'. Any limitations may need to be resolved before you can add a new card. 

 

It is important to ensure this card has your own name registered to it. More information can be found here: I am getting an error when I try to link my credit or debit card. Why?

 

This could also be a security block. I would suggest waiting for 72 hours before trying to add your card again. After 72 hours, please try and add your card via the PayPal website rather than the app. Please also avoid using any VPNs. 

 

If this does not work, I would suggest reaching out to our customer service team directly. To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

 

You can also contact us via Facebook PM or Twitter DM's. 

For Facebook:  https://www.facebook.com/PayPal

For Twitter: @AskPayPal

 

I hope this helps, have a nice day! 

Rebecca 

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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