someone wants to send me a refund and wants my PayPal account details. What do I need to send them?

[merrily2021]

Someone owes me a refund and wants to pay it by PayPal.  They want my account details, but I don't know what information they need, or what I should send them.  Can someone help with this please?

[kernowlass · Accepted solution]

@merrily2021 

They don't need it, tell them to click on your transaction and then click on the refund option bottom of that details page.

[merrily2021]

Thanks for this, but I think I may need something slightly different.  I bought the item in a shop in Sweden, and I'm now back home.  It broke and so I'm communicating with them by email.  I don't have a transaction to click on, unfortunately.  Sorry for not making this clear - I've never used PayPal  community before, so thought I had to keep the question really short.

[kernowlass]

@merrily2021 

ok then for them to send you money they would need your paypal email address.

Ask them to send it using the friends/family option so that you don't get it put on hold OR pay a fee.

[merrily2021]

Perfect, thanks, that's just what I needed to know.