sent money phone number because it registered but there is no account

[LizzyLabradoodl]

I sent money to my friends phone number because her name popped up when I put it in the search bar. She does not have a PayPal account though and the resolution center is god awful. They only give three options for a problem and my problem did not fit one of those so I chose the closest one and then my claim was closed because it didn’t fit one of those three things. I wound up paying twice since I still owed my friend money. Now PayPal owes me but won’t refund it back to me.

[kernowlass · Accepted solution]

@LizzyLabradoodl 

If you sent the funds to someone with the same name as your friend and you sent it using the friends/family option then sadly paypal would not be able to help you.

Its always best to check with the recipient there correct phone number or email address before sending the funds as by using the friends/family option you are sending a 'gift' of money to someone and so will not have buyer protection. 

You can't open a dispute for a friends/family payment unless you choose 'unauthorised' but that would not work as you did authorise the payment and your account was not hacked and the transaction made without your consent.