cant add funds

oday_elyan
New Community Member

hello,

i got a chargeback and my balance is in minus now, i want to do a refund to the person but i cant add funds to my account, what can i do ?

it must be solved as fast as possible, thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@oday_elyan 

 

You can only add funds via a U.S bank in your country and not a local bank.

So you can either follow the advice in this link.

 https://www.paypal.com/il/cshelp/article/what-should-i-do-if-my-balance-is-negative-HELP389

OR you can ask a friend or family member to send funds to your paypal account to credit the negative balance.

However if you don't have the friends/family option in your country (don't think you do) then they would have to send enough to cover the negative balance + the fee element.


Advice is voluntary.
Kudos / Solution appreciated.
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