Why paypal don't let me enter refund amount saying "Expected total refund NaN"?

[mono25]

I agreed to buy items from Swanson total amout of $26.05.

A day later, PayPal emailed me that they paid to seller $29.01. without my permission.

In addition, PayPal entered another $2.96 pending payment to Swanson without my permission.

Pending of $2.96, because it is pending, there is nothing I can do. 

When I report a problem for $29.01, I have to put the total refund amount of $29.01 but, the paypal stoopped me from entering $29.01 saying,

"Expected total refund NaN".  i CANNOT PUT TOTAL REFUND AMOUNT THUS THE SYSTEM DOES NOT LET ME COMPLET THE REPORTING OF FULL REFUND.  WHAT SHOULD I DO?

[PayPal_Shradha]

Hello @mono25,

Thanks for visiting PayPal's Community Forum. 

We are sorry to hear about the issue you are facing while reporting for full refund. Request you to kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

Hope this helps you!

Warm Regards,
Shradha

[Mdeprima]

This isn't an acceptable answer. Is everyone experiencing this problem supposed to call support? How about a fix?

[Jdodyy]

Did you find out why this happened? Currently having the same issue

[Chi1iConCarnage]

I am also having the same issue.

[AuthenticNZ]

I have the same issue! I cannot request a refund from a scam site as the form wont accept the full amount requested. I have been trying to get hold of anyone at Paypal for weeks with no way to contact them as there forms are so restrictive with the issue I have.

If no word from Paypal soon we will be deleting it from our website as a payment option

Expected Total Refund NaN

[LookerTwo]

I am having the same issue.  I have often used Paypal as a convenient payment method, but if I can't get this figured out, I may give up.

[Tuppy]

I got the same problem.

Also, if I manually edit the tax+shipping field, a value appears instead of 'NaN', but it's not the correct value, it's just the value of the items, without the tax+shipping one, as if I entered 0, no matter what I put.

Please fix this.

[Minervabird]

Yes, this is happening to me too, even if I want a full refund for all items.  I’m not sure why we are getting a NaN (not a number response).  seems this is a programming problem.

[itskismet]

Same issue