What happens when buyer rips you off

[BiilyTheHobo]

A buyer filed a complaint and returned a product. Well not the whole product critiical parts were missing worth about 80% of the value of the product. As soon as the ups showed return of the product PayPal fully refunded the buyer. I told PayPal they said we side with the buyer. Seemed like I needed to go to arbitration. They called and said they would refund the selling price. Whoopie do now I’m only out well over a thousand dollars because the buyer ripped me off. Arbitration said well that’s a PayPal issue not an arbitration issue. We will only do the sales price. Any ideas on what to do now? Thanks

[kernowlass]

@BiilyTheHobo 

If when a buyer files a dispute and wins the seller can just say 'item not fully returned' and get their money back then there would never be a reason for a buyer to open a dispute as they would never win.

Paypal gives some seller and some buyer protection but that can never be a 100% coverall. So you have to risk assess your own transactions.

In the case of a dispute for item received but not as described Paypal normally finds for the buyer as long as they provide trackable proof of delivery of the item back to the seller at their own expense.

That does not mean that if you have enough proof you can't take legal action against the buyer. 

[BiilyTheHobo]

As soon as ups delivers the package PayPal automatically refunds the buyer and charges you. Doesn’t matter if box is empty.

[kernowlass]

@BiilyTheHobo 

Correct, otherwise every seller that lost a dispute would be able to say the return item was missing and the buyer lose out.

It would make the dispute process meaningless for buyers.

[BiilyTheHobo]

Well I lost the dispute and I’m out $1700 so I guess it works for the buyer quite well