Transactions, payback

gretadjt
New Community Member
I have received a payback from a website I send a product back to. I got an email from PayPal that I received the money and it shows on my transaction history on PayPal, but the money is nowhere to be found, not in my bankaccount and not in my PayPal credit. Is it normal that the transaction is shown but it still takes some time until the money arrives?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@gretadjt 

 

Are you talking about a refund rather than 'sent' payment?

If so, then if you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/smarthelp/article/FAQ1212


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Kudos / Solution appreciated.
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