Transaction not completed but money still taken from my bank

xilam
New Community Member
Hello, I tried to pay for a game using my PayPal account but got the error: “Sorry, we weren't able to authorize your card. Please choose another way to pay.” At the same time, I received a notification that PayPal had taken the money for it out of my bank account. I tried with a different card connected to my PayPal and I was given the same error and once again PayPal took the money from my account. These transactions were obviously not completed as I couldn't go any further and don't show up in my PayPal transactions. Yet the money has still been taken from my account. Very unhappy about this, knowing not only was it *not* letting me pay but then taking my money anyway. How do I get my money back?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@xilam 

 

If its not showing in your paypal account then it should drop back into your funding source in a few days.


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Kudos / Solution appreciated.
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