I purchased a bed on Merchant website and paid with my PayPal account. Within 10 minutes I cancelled the order with Merchant because delivery address was incorrect. PayPal still shows the total amount of the cancelled order as “Pending” although the order was immediately cancelled by the Merchant. I’ve made 6 calls to Merchant and PayPal and they each point finger at the other. At one point, the customer service representative at PayPal told me “there’s nothing he can do and that the charges will fall off eventually”… at which point I got angry and he hung up on me.
When you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.
If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.
Advice is voluntary. Kudos / Solution appreciated.
