Refund transactions

[NurK]

Hi, it says on PayPal statement that the money was refunded to my card on 27th December 2023. Why I still haven’t received refunded money? It’s already 13th January and why it takes so long for the refunded money to come through in the UK? When do I expected to receive the refund? Thanks

[kernowlass · Accepted solution]

@NurK 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card. If its marked as completed on paypal then they have done their part and passed the funds on to your bank or card issuer. How long that takes is up to your bank or card issuer.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/uk/smarthelp/article/FAQ1212