Making Payment

[cindygcy]

“We couldn't complete your payment for you. To get your payments working again, check your account or contact us” I received this error message when I was trying to check out for a time-sensitive payment, what is the issue with this? I don’t see anything in the resolution centre and I didn’t receive any emails from paypal.

[kernowlass]

@cindygcy 

Not sure what you mean by check out, are you sending / withdrawing or adding funds?

Either way your best bet as we aren't sure what you mean is to contact customer services?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[akwaxillian]

I have the same problem. Called the customer services and they do not have any useful solutions aside from telling me to figure that out with the seller or asking me to wait for a couple days for a payment that needs to be completed today. It is likely that your payment is hit by the security check in the system, and there is nothing they can do about it.

Now that I know about this, I would definitely avoid from using this payment method for any urgent payments in the future.