PayPal Community

Jeffrey5454 · ‎Aug-10-2024

I sent money to a friend and she never received it , I sent it again and she never received that either, no one has claimed the money. How do I get the money back?

kernowlass · ‎Aug-11-2024

@Jeffrey5454

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.

Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

kernowlass · ‎Aug-10-2024

@Jeffrey5454

What does it say on those transactions in your paypal account?

How did you send the funds ie which paypal option did you select?

Lastly how did you fund your paypal payment ie which funding source?

Advice is voluntary.
Kudos / Solution appreciated.

Jeffrey5454 · ‎Aug-10-2024

I sent it friends and family using my bank acct but I sent it to her old phone and email, twice🤨 she never received either one. One of them says completed🤷‍♂️. I just want my money returned

Jeffrey5454 · ‎Aug-10-2024

Sent money, from my account, it was never collected, it’s been since 6/8 , I need the money for bills,they should return it to my account, right?

Jeffrey5454 · ‎Aug-10-2024

I sent $200 to a friend with friends and family from my bank account but I sent it to her old email and phone number, twice! It’s been over two months and she hasn’t received it, shouldn’t it be returned to my account?

kernowlass · ‎Aug-10-2024

@Jeffrey5454

You said x1 shows completed so what do the others show?

Advice is voluntary.
Kudos / Solution appreciated.

Jeffrey5454 · ‎Aug-11-2024

I had to find their CS number ( not easy ) and talked to a real person who told me to contact my friend and have her call them at a number they gave me, so I told her what to do, now I have to contact my Bank🤷‍♂️thank’s for the reply

LinasN · ‎Aug-10-2024

Hello,

I also have same problem as this post creator. 08/09 I transfered 280e to email and choose "family and friends", and that people saying he's not received money. I was trying to buy car parts, but seller saying he doesn't get money, so I lost money and doesn't get parts. Can I somehow ask for a refund??? These money are big for me, I saved them for car repair, and now i lost them. Please help me! I tryed search info in PayPal Help section, but nothing found. Thanks for helping.

Jeffrey5454 · ‎Aug-10-2024

I ended up calling the customer service number, it’s not easy to find the phone number, but keep trying![Removed. Phone #s not permitted]is the number

LinasN · ‎Aug-11-2024

@Jeffrey5454 Do you get your money back after calling customer service?

PayPal Community

I sent money and it was never received, how do I get it back from PayPal

Haven't Found your Answer?