How to disable entirely the automatic payment feature?

Gabor2000
Contributor
Contributor

How to disable entirely the automatic payment feature?
It is unacceptable that if i pay to an seller by PayPal, it will be automatically added to the active automatic payment list without my acnowledge.

I want to disable this PayPal feature permanently. I want always authorizing every payments. It is crazy that the seller can draw the money when he want!

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49 REPLIES 49

1Salaam
Contributor
Contributor
Hi greating
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Migao
Contributor
Contributor

Olivia,

 

I have had Uber as an account for many years and had no idea it had Autopay activated. Yesterday (March 9) someone in Australia charged 4 different Uber rides totaling approx $300 towards my PayPal account. I was informed by PayPal after the fact. Hopefully I will be refunded by either Uber or PayPal, but this is nightmarish. I am not subscribing to Uber and there’s no recurring fee. I want to approve the payments every time in my PayPal account. To have this set up, I have to go in and remove autopay every time I use Uber. Completely unacceptable. Fix this or I will stop using PayPal, a service I have been extremely satisfied with for over 10 years.

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wreckedred
Contributor
Contributor

When a user cancels an automatic payment the PayPal system alerts the user that it has been canceled.
Why then can PayPal not also inform it's users that a Autopay has been established?


 

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@wreckedred 

 

Do they send a message to say the auto pay has been cancelled? I've never had one. The only one I had was from the company I subscribed to to say my subscription had ended not from Paypal. 


Advice is voluntary.
Kudos / Solution appreciated.
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KWriter
Member
Member

I understand Paypal customers are merchants but does that necessitate guest buyer acceptance and management of new autopay agreements without notification? Greatest Paypal value to me is protecting my credit info from merchants. I will pursue competitors and virtual credit accounts.  

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PayPal_Chinmaye
Moderator
Moderator

Hello @KWriter 


Thanks for visiting PayPal's Community Forum.
 

I do understand that you to cancel automatic payments on your PayPal account. Please read this article to know how this can be done. You can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page for any additional help. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).
 

Hope this helps you!
 

Warm Regards,
Chinmayee

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!

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Theleogetz_Levi
New Community Member

Hi Olivia,

 

Please ask your developer team to integrate a feature, where we can disable Automatic Payments, once and forever.

 

So if someone needs it, then it can be enable, or we, who don't need it, we can disable this annoying feature...

 

Thank you in advance,

Levente

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mangoburn
Member
Member

I also would like to request the ability to disable ALL automatic transactions without explicit approval.
The current system for disabling existing subscriptions is no good, I want a blanket button turning off ALL automatic payments and to be informed and asked for consent if someone wants to charge me something recurring.

Why? Today I signed up for a $1 free week trial, and then found a bill for $49.99 in paypal on top of the $1.
Apparently my finger had pressed a button for an item by mistake when I had intended to hit the "skip this step" link in a very small font right under it. The app did not inform me either that I had "purchased" an item or ask for confirmation, so I didn't know until I got the email for the expensive purchase.
It is ridiculous that vendors should be able to charge my paypal without explicit consent once I have given them my paypal details once. I would like to have some safeguards from paypal's end for this type of scam charging.

thank you.

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bhegkri
New Community Member
Let me guess: you realized you did a mistake and there wa no Paypal to protect you, right? I have been with paypal for 20 years. They lost me after this. I have the same experience and after this fraud they rejected to help me because "you should have read this properly" Never again Paypal. Unless then start protecting people instead pf frauds
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CountBlehBleh
Contributor
Contributor

Yeah. I have same problem. I make a purchase with iHerb, and this is the only page I get

https://imgur.com/Zkz3nro 

Why do I NOT get the option to "just pay now" or "setup payment Subscriptions"

It's my Paypal account, So MY Option

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