How to cancel a transaction because of one being a duplicate?
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While trying to change my shipping & billing address… since PayPal has them turned around… I made a mistake & reordered the same item. And since you can NEVER talk to a person… how do you cancel one of the orders… as I ONLY need one of the items? Thank you for your response.
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You contact the merchant you accidentally purchased from, cancel the surplus order and request that they issue a refund for that surplus order.
Advice is voluntary.
Kudos / Solution appreciated.
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Hello @Martinjm,
Welcome to the PayPal Community Forum! Sorry to hear there's been a bit of confusion regarding a recent order. As @kernowlass stated in reply to the previous post, it's best to reach out to the merchant to request a refund / request to cancel the duplicate order.
Apologies for any inconvenience this may cause,
- Jon K
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