How can I solve this?

mgervacio
New Community Member

HI, I need to someone to help me solve this issue "You have successfully updated shipment information. You’ll get your money within 1 day of delivery" It's been three days since I updated the tracking details and I tagged it as shipped. This transaction created because I sold my service to a client total of 24 hours. He immediately paid without me creating an invoice and now the money held up until FEB 23 even if the order status has been updated. What can I do?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@mgervacio 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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