Blocked money after an unfulfilled purchase.

radorusevbg
New Community Member

Hello ,
On April 27, I made a purchase attempt, but the transaction did not go through. Since then, this amount has been blocked in my bank account. Shortly after, I made another attempt and the payment went through. However, from the first attempt, the money remains blocked.
Is it possible to release this amount, or is there a certain period of waiting?
I spoke to my bank - They say it's not up to them.
I wrote to the seller - From there they replied that "We simply have not made a payment - contact PayPal."
Please tell me what I should do.

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@radorusevbg 

 

It will eventually expire and fall off. If it is still blocked after 30 days only at your bank, contact your bank. If you see it pending in PayPal beyond 30 days contact PayPal customer services, not the forums.

 

https://www.paypal.com/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
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